COACH Sales Associate

COACH, SALES ASSOCIATE PART-TIME 20%, 40%, 60%, 70%

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in.

Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what's possible.

Our company name Tapestry represents the diversity of our brands and the diversity of our people. We know that having a diverse range of perspectives, backgrounds and experiences makes us more innovative and successful and brings us closer to our consumer. Our goal is to create a culture that is equitable, inclusive and diverse – where all of our employees, customers and stakeholders thrive.

Visit Our People page to learn more about Tapestry's commitment to equity, inclusion and diversity.

PRIMARY PURPOSE

The Sales Associate contributes to achieving store goals in sales, productivity and service by utilising Coach selling skills and Coach Service training. You will be responsible for meeting personal sales and productivity goals and delivering a service that meets or exceeds expectations. You will represent Coach to the consumer, act as a brand ambassador and ensure customers' needs are consistently exceeded.

THE SUCCESSFUL INDIVIDUAL WILL LEVERAGE THEIR PROFICIENCY TO:

• Understand how individual productivity impacts the store
• Behave like a brand ambassador
• Model sales behaviours taught in company sales training programmes, including omni channel sales and virtual selling services
• Maintain high energy on the sales floor
• Consistently achieve sales goals
• Work with multiple customers simultaneously
• Anticipate and meet customers' needs consistently
• Provide service to all customers according to the Coach Experience standards
• Participate as a team member and encourage the team to meet and exceed performance standards
• Contribute towards building a team culture in which everyone can show up as themselves and feel seen and heard
• Champion company initiatives and support management decisions, owning and driving outstanding customer service
• Demonstrate professional ethics

THE ACCOMPLISHED INDIVIDUAL WILL POSSESS:

• Very good English proficiency (essential)
• Previous experience in a retail service environment (essential)
• Background in working in luxury retail (desirable)
• The ability to communicate effectively with customers and staff and manoeuvre the sales floor
• Eagerness to learn live stream shopping techniques, introduce products, demonstrate features and benefits, and collaborate with the social selling team to create short videos in front of the camera
• Social media knowledge and a strong understanding of trends on social media platforms
• Customer Data Acquisition – Actively engage customers in signing up for brand marketing and clienteling communications to drive repeat purchase and loyalty

WHAT COACH CAN OFFER YOU:

• An inclusive, innovative and fun working environment
• Internal mobility and career progression
• 1 paid volunteering day per year and opportunities to volunteer with global projects
• Learning and development opportunities with our Ambassador Programme
• Regular social events
• Equity, Inclusion and Diversity initiatives including employee resource groups and regional inclusion councils
• Attractive employee discount
• Compelling incentive programme

OUR COMPETENCIES FOR ALL EMPLOYEES

• Courage: Doesn't hold back anything that needs to be said; provides current, direct, complete and actionable positive and corrective feedback; addresses people problems quickly and directly; is not afraid to take negative action when necessary.

• Creativity: Generates new and unique ideas; connects previously unrelated concepts; is seen as original and value-adding.

• Customer Focus: Dedicated to meeting the expectations of internal and external customers; gathers first-hand customer information to improve products and services; builds trust and respect.

• Dealing with Ambiguity: Copes effectively with change; shifts gears comfortably; makes decisions without having the complete picture; handles risk and uncertainty well.

• Drive for Results: Consistently exceeds goals; highly performance-oriented; pushes self and others for results.

• Interpersonal Savvy: Builds constructive relationships across all levels; uses diplomacy and tact; diffuses high-tension situations comfortably.

• Learning on the Fly: Learns quickly when facing new challenges; analyzes successes and failures for improvement; experiments to find solutions; quickly grasps underlying structures.

Coach is an equal opportunity employer and is committed to hiring and developing the best people. All employment decisions are based solely on qualifications relevant to the position and are made without regard to legally protected characteristics.