Puma Assistant Store Manager (w/m/d)

RETAIL ASSISTANT STORE MANAGER

Reports to: Retail Store Manager

Support the Store Manager through a proactive approach to managing and driving sales activities in order to meet or exceed sales targets, store KPIs and profitability goals – while positioning PUMA as the fastest sports brand in the world.

Depending on the needs and scheduling of the respective store, you may also be assigned to tasks in other areas of the store.

The main responsibilities of this position include, but are not limited to:

SALES MANAGEMENT

• Ensure that the store meets or exceeds sales, KPI and profitability targets

CUSTOMER EXPERIENCE

• Ensure high standards of customer service in line with PUMA values

TEAM LEADERSHIP

• Support recruitment activities to avoid staffing shortages
• Train, develop and lead a high-performing team of engaged employees
• Hold team members accountable through performance conversations, targeted coaching, recognition of achievements and, where necessary, performance measures
• Support the supervisor in preparing performance reviews and provide timely and appropriate feedback to team members through regular analysis of their performance

SALES FLOOR PRESENCE

• Spend the majority of working time on the sales floor – in direct contact with customers and coaching employees

STORE OPERATIONS

• Take over Store Manager responsibilities when required or in their absence
• Monitor store performance and daily operations
• Participate in store openings or closures when required; willingness to travel is necessary
• Participate in Store Manager meetings and external training sessions as required
• Ensure accurate processing of cash register transactions, including sales, exchanges, discounts and refunds
• Ensure up-to-date POS access rights in accordance with retail policies
• Analyse and interpret store performance using controllable metrics, for example Conversion Rate, Unit per Transaction and Average Transaction Value, and lead the team accordingly

STAFF SCHEDULING

• Manage labour costs and create staff schedules to ensure profitability and service quality

• Ensure smooth store operations, including opening and closing procedures, cleanliness and order

TRAINING PROGRAMMES

• Ensure the implementation and effectiveness of training measures

LOSS PREVENTION

• Monitor loss prevention measures and compliance with operational policies

INVENTORY MANAGEMENT

• Manage inventory, including physical stocktakes and targets to reduce shrinkage

COMPLIANCE WITH LEGAL REQUIREMENTS AND SAFETY STANDARDS

• Comply with all policies, operational core competencies and responsibilities
• Ensure a safe and compliant working environment for all employees and customers
• Willingness to work outside regular working hours, including weekends, evenings, public holidays and overtime

SALES WITH A FOCUS ON PROFITABILITY AND PERFORMANCE

• Meet or exceed sales, KPI and profitability targets

KPI ANALYSIS AND PERFORMANCE MANAGEMENT

• Analyse customer profiles and purchasing behaviour and carry out performance reviews
• Interpret and diagnose store performance based on controllable operational metrics, including but not limited to Conversion Rate, Unit per Transaction and Average Transaction Value

KNOWLEDGE

CUSTOMER SERVICE AND COMMUNICATION

• Maintain high standards in the customer experience in line with brand values

TEAM MANAGEMENT

• Effective communication skills as well as recruitment, training, development and leadership of the store team

OPERATIONAL MANAGEMENT

• Management of labour costs, staff scheduling, inventory and loss prevention

QUALIFICATIONS & EXPERIENCE

PROFESSIONAL EXPERIENCE

• Preferably 4 years of retail experience, including at least 1 year in a leadership position, as an experienced sales employee or as a temporary replacement for the Store Manager

EDUCATION

• At least a completed school or vocational qualification, for example secondary school diploma, university entrance qualification or higher. Completed vocational training in retail is an advantage.

• This job description outlines the area of responsibility as well as the mandatory minimum competencies required to fully meet the expectations of the role.

APPLICATION

Please send your complete application documents to:

Nadine Dummel [email protected]

Retail Store Manager