FURLA Part-time Sales assistant

COMPANY PROFILE:

Are you that enthusiastic sales assistant with a passion for accessories and leather goods? Then we invite you to be part of our Furla family.

Founded in 1927 in Bologna, Italy, Furla is one of the major players in the worldwide leather goods market, standing for its strictly Made-in-Italy creativity.

The company is present in 100 countries with over 400 single-brand shops situated on the most prestigious international shopping streets, a distribution network with over a thousand official points of sales and important growing channels such as travel retail and e-commerce.

RESPONSABILITIES:

Customer service:

• Welcome and first interaction with the client.
• Product presentation: transform all the information into a product proposal, rebutting any objections and making use of all relevant training tools to present the collection.
• Extend the experience: create loyalty and give the client a good reason to come back soon, using CRM tools.
• Products and stock: demonstrate good knowledge of the product and the brand's history
• After-sales service: be a clear and welcoming first point of contact for all customer needs, deal with any issues raised from requests in after-sales activities with a positive attitude.

Store operations and expectations:

• Visual Merchandising: merchandise products in accordance with company standards, keeping the HQ Visual Team informed of any changes; take care of replenishment; keep all areas of the store clean.
• Stock organization: make sure stock is organized in line with company policies
• Cash/admin: complete all paperwork following all guidelines and time lines provided by the company; make sure all cash admin is completed in an accurate and legible manner and handle all till transactions correctly

Teamwork and personal attitude

• Teambuilding & Teamwork: collaborate with others for a common end; pursue team spirit; develop positive relationships and support networks; contribute to a positive working environment
• Communication: be an active listener; organize and manage information effectively; communicate in a clear, professional and appropriate manner, both within and outside of your area of competence.
• Flexibility: versatile and able to adapt to the requirements of the role; able to develop new solutions
• Timekeeping and attendance: compliance with working hours and company rules.
• Grooming: understand the importance of appropriate grooming and hygiene in the workplace

REQUIREMENTS:

• Proven working experience in retail sales
• A strong desire to achieve results
• Good standing
• Able to work in fast-paced environment
• A passion for the industry and brand
• Proficiency in German and English
• Additional languages beneficial

Applications to Email: [email protected]