Furla Store Manager

ABOUT THE ROLE

• We are looking for a talented Store Manager to lead our team with passion.
• As Store Manager, you will be an ambassador for the Furla brand, leading your team to deliver an outstanding client experience while driving the commercial performance of the store.
• You will inspire, coach and develop your team, ensure operational excellence and maintain the highest standards of luxury retail.

KEY RESPONSIBILITIES

CLIENT EXPERIENCE & BRAND EXCELLENCE

• Deliver an exceptional and personalised customer experience while building long-term client relationships.
• Handle customer enquiries, feedback and complaints with professionalism and care.
• Promote Furla’s brand values and ensure premium service standards at all times.

SALES & BUSINESS PERFORMANCE

• Drive sales performance by implementing effective commercial strategies and achieving store targets.
• Monitor KPIs, analyse business results and prepare regular reports for Head Office.
• Support and motivate the team to maximise both individual and store performance.
• Oversee stock replenishment, transfers, returns and inventory activities.
• Collaborate with suppliers and internal departments to ensure smooth store operations.

PEOPLE LEADERSHIP

• Recruit, train, coach and develop a high-performing team in collaboration with HR.
• Foster a positive, inclusive and motivating work environment.
• Conduct regular performance reviews, provide constructive feedback and support professional development.
• Manage employee relations matters promptly and liaise with HR and Legal when required.

STORE OPERATIONS

• Ensure the store consistently reflects Furla’s luxury standards through excellent visual merchandising and housekeeping.
• Maintain optimal stock levels and oversee the organisation of the stockroom.
• Ensure compliance with company policies, health and safety regulations and security procedures.
• Maintain inventory accuracy through regular stock counts and order verification.
• Monitor product quality and report any issues to Head Office.

WHAT WE ARE LOOKING FOR

• Fluency in German is mandatory.
• A minimum of four years’ experience as a Store Manager, ideally within the premium or luxury retail sector.
• A proven track record of delivering strong sales and profitability results.
• Strong leadership skills with experience in recruiting, coaching and developing high-performing teams.
• A commercially driven approach combined with a customer-first mindset.
• Strong clienteling skills and the ability to build lasting customer relationships.
• Excellent analytical skills and confidence in reporting and KPI analysis.
• Good knowledge of retail systems and Microsoft Office.
• A strong understanding of luxury brands and products.
• Excellent communication, interpersonal and organisational skills.
• A proactive, hands-on approach and the ability to lead by example.