Landquart Fashion Outlet
Coach Sales Associate
SALES ASSOCIATE (M/F/D) – COACH LANDQUART
We believe that difference sparks brilliance. So we welcome people and ideas from everywhere to join us in stretching what’s possible.
At Tapestry, being true to yourself is core to who we are. When each of us brings our individuality to our collective ambition, our creativity is unleashed. This global house of brands – Coach and Kate Spade New York – was built by unconventional entrepreneurs and unexpected solutions. So when we say we believe in dreams, we mean we believe in making them real. We are always on a journey to become our best selves, but here’s what you can count on: your voice is valued, your ambitions are supported, and your work is recognized.
As a member of the Tapestry family, we are part of a global house of brands powered by unwavering optimism and committed to innovation and comprehensive inclusion. Visit our “Our People” page to learn more about Tapestry’s commitment to equity, inclusion, and diversity.
The Sales Associate is the direct brand ambassador for Coach. You provide an elevated, personalized shopping experience, achieve personal and store sales goals, and support daily store operations. This role combines luxury retail service, omni-channel selling, and team collaboration to drive brand loyalty and revenue.
KEY RESPONSIBILITIES
- Represent Coach as a brand ambassador and adhere to the standards of the Coach Guide to Style and Service.
- Build long-term customer relationships through personalized styling, product knowledge, and fashion advice.
- Drive sales through cross-selling, upselling, and tailored recommendations.
- Use Mobile POS, clienteling tools, and social selling platforms, including short-form videos, to capture data and encourage repeat purchases.
- Develop and execute personal sales plans; meet or exceed individual and team KPIs.
- Acquire new customers, maintain relationships, and conduct follow-ups to close sales.
- Demonstrate high energy on the sales floor, assist multiple customers at the same time, and adapt selling techniques to business needs.
- Perform daily operational tasks, including cash desk duties, merchandise handling, replenishment, and visual merchandising, while maintaining service standards.
- Keep the sales floor and stockroom clean, organized, and well stocked; follow retail policies, POS procedures, and asset protection procedures.
- Process transactions efficiently, including purchases, returns, exchanges, and online pick-ups.
- Support inventory cycles: receive deliveries, replenish stock, and manage merchandise movements.
- Support team members across functional areas when required.
- Foster a collaborative, trust-based environment and support team performance.
- Participate in brand initiatives, training programs, and inclusion activities.
- Accept feedback openly, adapt behaviours, and maintain a calm and professional attitude.
REQUIRED QUALIFICATIONS
1+ years of sales experience, preferably in luxury retail; knowledge of fashion trends and competitors. A combination of education and experience will be considered.
Experience operating POS systems, basic computer skills including iPad/laptop and Mobile POS, use of walkie-talkies, and the ability to read price/release lists.
Good German and English language skills.
Ability to work in a fast-paced environment.
Experience in luxury retail, confidence using social media, experience with live-stream shopping or video demonstrations, and clienteling and data capture skills are preferred.
Good English language skills.
Working hours: Ability to work flexibly to meet business needs, including evenings, weekends, peak seasonal periods, and high-traffic retail days, including but not limited to public holidays.
Tapestry, Inc. is an equal opportunity and affirmative action employer, and we pride ourselves on hiring and developing the best people. All employment decisions, including recruitment, hiring, promotion, compensation, transfer, training, discipline, and termination, are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally recognized protected basis prohibited under applicable law.
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