HOKA Sales Associate part time

ABOUT HOKA

Our goal is to inspire people to pursue their goals with passion and determination. With a bold and unconventional approach, we develop innovative products for athletes across all disciplines. People find joy in movement, and HOKA wants to support them and help them achieve their goals.

At HOKA, we are committed to a fairer future for our employees and customers. We develop and maintain hiring practices that ensure a diverse and representative workforce. By fostering a culture of inclusion, where all employees can contribute freely and equally, we do more than simply build a team to sell shoes. We bring together people who are passionate about telling stories, creating connections, building experiences and developing lasting relationships.

SUMMARY

Our Sales Associates are essential to the success of our stores. As a Sales Associate, your role is to create an optimal customer experience. You actively listen to each customer and provide recommendations and up-to-date product knowledge according to their needs. As a Sales Associate, you are part of a dynamic team that works together to achieve the company’s goals.

DESCRIPTION

As a Sales Associate at HOKA, you create personalised shopping experiences for our customers to strengthen brand loyalty. You ensure that all customer questions are answered accurately before they leave the store. You provide an all-round exceptional service, which also includes effectively communicating our return policy. You maintain a positive approach with customers and team members and promote the image of the store and the brand in all interactions, including compliance with our dress code. You provide exceptional customer service both in store and over the phone.

CORE COMPETENCIES

• Ensuring customer service at the highest level

• Prioritising training on brand and product knowledge when interacting with customers

• Effective communication with customers, team members, managers and company representatives

• Active contribution to the team and successful collaboration to achieve goals

• Ability to multitask in a fast-paced and lively working environment

• Solution-oriented approach and professional handling of difficult situations

• Critical thinking for problem-solving and an agile approach to challenges

YOU ARE

• Open-minded and eloquent, with strong communication skills, both verbal and written
• A highly motivated team player who successfully communicates the vision and mission of the HOKA brand both within the team and to our customers
• Customer-oriented, reliable and have a natural talent for excellent service

WE LOOK FORWARD TO HEARING FROM YOU IF YOU:

• Have sales experience, preferably in a dynamic retail environment
• Can demonstrate fluent German skills; good English skills and additional language skills are an advantage

WHAT AWAITS YOU WITH US:

• Various extras, benefits and volunteering opportunities - from generous discounts to community-based programmes, we offer a wide range of additional benefits

• Growth and development - extensive opportunities and support for personal and professional development, including a global mentoring programme

• Uniform allowance

• 30% discount in retail stores and on online products from Deckers Brands (HOKA, UGG and Teva)

• Salary is determined in accordance with the applicable collective employment agreement (GAV) for Landquart Fashion Outlet and is based on experience and qualifications.

As part of the HOKA family, you are more than just a member of a performance lifestyle company. From our corporate offices to our retail stores around the world, we value giving people the freedom to pursue their passions and express their individuality. We are committed to helping them succeed. We are proud to offer a variety of benefits that recognise the important role each individual plays in the mission of Deckers Brands. At Deckers Brands, you enjoy many benefits, including competitive compensation, discounts, perks and opportunities for growth and development.