Guest Advisor

VIA Outlets, Europe’s leading owner and operator of premium fashion outlets, was founded in 2014 to acquire existing outlet centres across Europe. Our vision is to create premium shopping destinations and offer best-in-class, locally inspired shopping experiences for our guests and brand partners.

We ensure that our premium fashion outlets are destinations that attract guests from all over the world. By bringing together an exceptional mix of international and local premium brands, we have created unexpected and unforgettable shopping experiences while also paving the way for more sustainable shopping.

VIA Outlets manages a portfolio of 13 premium fashion outlets with more than 1,430 stores across ten European countries and is wholly owned by Dutch pension fund asset manager APG.

ABOUT LANDQUART FASHION OUTLET

Landquart Fashion Outlet is Switzerland’s leading premium outlet shopping destination, home to more than 170 international premium and designer brands offering year-round savings in a unique Alpine-inspired setting.

Conveniently located in the heart of Graubünden, we welcome millions of visitors each year and are committed to delivering exceptional shopping experiences through outstanding service, exciting events and strong partnerships with our brands and the local community.

Visitors can also unwind and recharge at our selection of cafés and restaurants, making Landquart Fashion Outlet the perfect destination to shop, dine and enjoy a day out.

More information is available at www.landquartfashionoutlet.ch.

Landquart Fashion Outlet is an equal opportunity employer. We explicitly encourage applications from LGBTI job seekers and people of all identities, backgrounds and experiences.

GUEST SERVICES ADVISOR 50–100% (M/F/D)

WHO WE ARE LOOKING FOR

For our Guest Services Team at Landquart Fashion Outlet, we are looking for a dedicated, charismatic and service-oriented individual who is passionate about delivering an outstanding guest experience.

We are committed to creating an inclusive, respectful and welcoming workplace where everyone can be themselves. We explicitly welcome applications from people of all backgrounds, including LGBTI candidates, and value diverse perspectives, identities and experiences as part of our team culture.

KEY RESPONSIBILITIES

Guest Experience & Support

• Professional and friendly service for our guests on site, by telephone and by email
• Handling customer enquiries and ensuring an outstanding visitor experience
• Supporting the management of the customer loyalty programme and guest communications, including KPI reporting, performance monitoring and data management
• Supporting seasonal promotions and marketing initiatives
• Conducting customer surveys
• Promoting and selling services and tourism-related products

Your Profile

• Completed commercial apprenticeship or an equivalent qualification
• Previous work experience in retail, tourism, hospitality or the hotel industry is an advantage
• Commercial mindset and analytical curiosity
• Service-oriented, communicative and confident when dealing with guests
• Structured, proactive and independent approach to work
• Willingness to learn and develop
• Fluent German and very good English skills are required; additional languages are an advantage
• Willingness to work at weekends and on public holidays

WHAT WE OFFER

• A varied range of tasks
• Team events and employee benefits
• A dynamic, international working environment with flat hierarchies
• Opportunities for further development and independent work
• An inclusive workplace culture that respects and supports all colleagues, including LGBTI team members and allies

APPLICATION

Have we sparked your interest?

We look forward to receiving your application, including a current CV, cover letter, relevant references, your earliest possible starting date and your salary expectations.

Please submit your complete application documents as a single PDF file, named with your first and last name, to [email protected].

Please include the following job title in the subject line of your email: “Application as Guest Services Advisor”.